Our FAQ

In-home estimates are not mandatory but are an option for clients who require them. There is no cost and you aren´t obligated to sign up for the service. It takes approximately 15 to 30 minutes.Please contact directly info@sparklecswa.com

FRE CANCELATIONS when the customer notifies 3 days before the service appointment.

$50 when less than 48 hours’ notice and 50% of the service cost if you cancel the same day or no one answers the door.

Don’t worry, we bring everything you need for your cleaning service (List Of Cleaning Products). Our cleaners have been properly trained on each product to maintain high quality standards. Some of our products are eco-friendly but we are flexible, so you can provide your own eco-friendly products. Please note that if some areas are very dirty, these products may not provide the expected results, sometimes we need to use conventional products with properties to effectively eliminate mold, dangerous spores, or other agents that can affect your home. If you have special requests, we are happy to accommodate your needs; just send us an email at least 24 hours in advance of your appointment or add a note at the end of the reservation.

*We will use the client’s cleaners as long as this does not alter our routine cleaning schedules. The service fee does not change even if you provide your own supplies.

We provide our own vacuum cleaners. Our flagship vacuum is the Shark® POWERDETECT™ Upright Vacuum with TruePet Upgrade.

It features the latest technology with odor neutralizer, floor detection, two self-cleaning brush rolls (no hair wrap), and anti-allergen (HEPA filtration). For more details, see our equipment list.

Our estimates are based primarily on square footage, but each family has different needs, including attention to pets, clutter, frequency of service, and even the time since their last professional cleaning, even if they’ve never had one.

To ensure our cleaning standards, we kindly ask that you tidy up items such as toys, clothing, or documents. The free space will help us meet your service expectations by allowing us to clean as much space as possible. We love pets! So, we don’t want to stress them out or cause any incidents during the service. Please make sure to keep them in a safe place.

Yes, Sparkle Clean Solutions is insured. We believe it’s a privilege to be in your home, so we’re trained to ensure our routines are as thorough as possible. If an item is unfortunately broken or damaged, please notify the same day. Please note claims made after the day of service may not be valid.

Your satisfaction with our service is very important. If the cleaners forget to clean an area or you are not satisfied, we will return to cleaning or provide a solution based on each case. Complaints are not accepted for tasks that are not included in the service you booked. If you would like to add anything additional, please notify us in advance of your visit.

Yes, customers who book for our frequent service will receive a convenient fee after their initial deep cleaning service.

To guarantee quality in regular service, we need to make sure everything was thoroughly cleaned according to Sparkle Clean Solutions’ routine. If you had another service provider, please note that we cannot start a regular service either, as each company has different methods, routines, equipment, and products. If you wish to become a regular service after your deep clean service, you must schedule no later than four weeks later. If you do so after that time, you will be charged a deep clean fee, as regular cleanings are weekly, biweekly, and monthly.

Of course! We’re available to accommodate your special requests. You can notify us via email info@sparklecswa.com or through a note in our reservation system.

We accept payment by card, check, bank transfer.

We’re so grateful that you referred us to your family and friends, so we’re offering you $20 discount. The discount will be applied after your referral completes 3 cleaning services.